Frequently Asked Questions
 
Boogie Bounce Houses
(469) 288-4234
email: info@boogiebouncehouses.com
McKinney, Texas
 
How many children can a bounce house hold?
 
For a 13x13 Inflatable:
Ages 8 and under - 8 to 10 children
Ages 9 to 12 - 5 to 6 children
Weight Limit - 800lbs
 
For a 15x15 Inflatable:
Ages 8 and under: 12 to 14 children
Ages 9 to 12: 8 to 10 children
Weight Limit - 1,000 lbs
 
 
Are the bounce houses safe?
 
Our bounce houses are commercial quality inflatables.  Our products are made with
18oz heavy-duty fire resistant vinyl which are safe and durable. 
 
We promote the fun and safe use of our rental equipment.  At the time of delivery,
we will discuss all the safety guidelines that are related to the proper use of our
equipment.  We are always available after the time of delivery in case you may have
any questions or concerns.
 
 
Is the rental equipment clean?
 
Yes. All Boogie Bounce Houses rental equipment are thoroughly cleaned between
each use. We are committed to making sure that your children have a clean,
healthy, and safe environment in which to play. In addition to cleaning, we also
safety check and troubleshoot all equipment before it goes out to another client.
This way, you are always guaranteed a unit that is safe, clean and in good working
order.
 
 
Does it need electricity?
 
Yes. We will bring a 50 or 100 foot extension cord with us, so an outlet near the
set up area will be needed. The unit must be setup within 100 feet of an electrical
outlet. We don't encourage setups near swimming pools. Generators are available for an additional charge.
 
What happens if it rains?  Can the bounce houses get wet?
 
Our policy is once we have set up a bounce house, payment is expected.
If it rains during the day or during your event, discounts or refunds will not be
given.  Texas weather is unpredictable, and we do reserve the right to cancel if
we feel the weather will not be suitable for the bounce house.
 
The bounce house must be deflated if winds exceed 25 MPH and
if there is steady or heavy rain, or lightning conditions.  Our delivery personnel will
show you how to turn off the bounce house blower and remove it.  We ask that
you please bring the blower and electrical cord under cover or inside so that they
do not get damaged by rain.
 
The bounce houses can get wet, however for safety reasons, we ask that children
are not wet in the bounce houses as they tend to get slippery.
 
 
Do you deliver to public parks?
 
YES! We can deliver to public parks or property that is not owned or
leased by the customer.  We can also deliver to clubhouses or parks within a subdivision.
 
 
How can I place an order?
 
To book your party, you may reach us by phone at (469) 288-4234 or via email
info@boogiebouncehouses.com.  If we are not available at the time you contact us,
please leave a detailed message with the following information: your name, date of event, items interested in and delivery location.
 
 
Do you collect a deposit?
 
We do not collect rental deposits unless we feel it is necessary to do so (special
orders or large events may require deposits). If a deposit is necessary, it will be in
the amount of 20% of the rental order.  Rental deposits are taken at the time of
the reservation and applied to the total rental order.  Once the rental deposit is
received, all terms and conditions listed on the rental agreement adhere as a
binding agreement.
 
 
Do I need to sign any forms?
 
Yes! Upon delivery, the Terms and Conditions page will be provided for your signature. A signature is require in order to provide service. If you have questions regarding the Terms and Conditions Waiver our staff will be available to provide a clear understanding of the agreement. We at Boogie Bounce Houses want to make this experience hassle free.
 
 
If I need to cancel my order, is there a penalty?
 
All cancellations must be received at least 48-72 hours in advance and confirmed by Boogie Bounce Houses to be valid.  Any rental deposits collected at the time of
booking the event are fully refundable.  To avoid a 10% cancellation fee, all
cancellations must be submitted by the time frame noted above.
 
 
What time do you deliver and pickup?
 
At the time of booking the event, we coordinate the delivery and pick up time
according to the customer's needs.  We make every effort to ensure our
customers are fully satisfied with our rentals.  We are flexible with our rental terms, however any special arrangements must be communicated and confirmed by Boogie Bounce Houses at least 48 hours in advance. 
 
 
What are your Holiday operating hours?
 
We are currently taking reservations for most holidays throughout the year without
any additional charges.  We will close for Christmas Eve and Christmas Day.
 
For more information in regards to our Holidays operating hours,
please give us a call.
 
 
What type of payments do you accept?
 
We accept cash, Visa, Master Card, Discover,American Express and checks.
 
Cash payments are accepted upon delivery.
 
 
Credit card payments will be processed one day prior to the event
For your security, all credit cards will need to be presented
and verified at the time of delivery.
 
 
Check payments (business or personal) will need to be received by
Boogie Bounce Houses at least one week in advance. 
A $35 fee will be assessed for all returned checks.
 
A form of ID is required for all rental equipment.
 
 
How do I know that you'll show up?
 
We take pride in providing customer satisfaction and we appreciate your business.  If you feel more comfortable by putting a deposit on your credit card, we can easily accommodate your needs.  Our goal is to offer a convenient / hassle free service. 
 
We look forward to servicing your party needs now and in the future.
 
 
 
Where it's OK for a kid to bounce off the walls!